Interpersonal issues between colleagues are often barriers to a team’s success, and unhealthy conflict in the workplace is disruptive. It creates problems with productivity or alignment, and it can derail and entire strategy. But healthy conflict can be used positively to take advantage of diverse perspectives, promote creativity and drive innovation.

Most often, programs on conflict are sought out only after conflict arises. PMA’s approach to workplace conflict focuses on preparation in advance of conflict which is a key competency in managing it. Leaders with the forethought to proactively manage relationships and communications in their team can minimize barriers to their team’s success.

We all have our own ways of managing conflict, and we can become overly reliant on the methods we are most comfortable using. If we are not secure with other conflict resolution methods, we’re exposed to the possibility of lengthening the time it takes to resolve a conflict.

Conflict Management exposes participants to the five Conflict Management Styles as identified by the Thomas-Kilmann Conflict Mode Instrument (TKI). Utilizing case studies and the TKI assessment, leaders learn a variety of approaches to conflict resolution and gain a better understanding of their natural inclination in conflict. Leaders learn which styles and strategies are appropriate for a given situation and are given time to practice them. With tools to help leaders in a variety of settings, this program also focuses on preparation as a best practice and offers leaders both resolution and prevention strategies.

Open to leaders and independent contributors, attendees of this program will:

• Identify their conflict style and frequency of use.
• Implement a conflict resolution process for their team.
• Select the appropriate communication style based upon the nature of the situation and the people involved.
• Distinguish and avoid common conflict triggers.
• Move a colleague from a defensive to open position.
• Practice applying the techniques with different styles of people in a supporting, learning environment.
• Manage their own emotions and responses during conflict conversations.
• Obtain tools and techniques that help prevent, manage, and resolve conflicts.

Who Should Attend?
This course is designed for leaders, managers, team members, and individual contributors who need to interact, collaborate, and make decisions with others to achieve their goals.