The Thomas-Kilmann Conflict Mode Instrument


The Thomas-Kilmann Conflict Mode Instrument (TKI) helps individuals understand how five conflict-handling modes, or styles-competing, collaborating, compromising, avoiding, and accommodating-affect interpersonal and group dynamics. It also teaches them how to select the most appropriate style for a given situation. By selecting responses from 30 statement pairs, this online 10-page bundle helps individuals discover their preferred style.


  • Provides an explanation of conflict-handling behaviors in each of the five modes
  • Includes personalized analysis of results
  • Includes a 2-page explanation of the individual’s preferred mode
  • Offers guidance on appropriate use of each mode and suggestions for learning to work with less preferred modes


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