Leadership
Is the “People Stuff” Getting You Down?
I was coaching a client last week and asked about his progress since he went to our WorkingSm@rt class. He said, “Well, I’m more organized
March 19, 2019
No Comments
Blog
Leadership
Running Meetings with Purpose: Wait, Why Are We Here?
Last week, as I plugged into my computer and logged into my video conferencing software, I found myself asking this exact question. It was the
February 6, 2019
No Comments
Leadership
Where Do They Stand? A Simple Technique for Understanding Buy-in
Raise your hand if this scenario sounds familiar: you’re 55 minutes into your one-hour team meeting to introduce a new change, you wanted your team
April 16, 2018
No Comments
Change
Say What Now? 4 Steps to Managing Resistance to Change
Think back to the last time you suggested a new idea to someone else. It could have been as simple as a new recipe for dinner
April 6, 2018
No Comments
Leadership
Revisiting Vulnerability and Shame in Leadership
As 2016, kicks into full gear, I find myself trying to better understand the barriers that challenge me the most in achieving a wholehearted lifestyle.
January 15, 2016
No Comments
Leadership
Vulnerability in Management and Leadership
I recently found myself having one coaching session after another with front line managers and team leaders on the virtues of being more vulnerable with
May 20, 2015
No Comments
Leadership
Engage Your Team with “Mind-Blowing” Customer Service
Listening to customers and delivering truly “mind-blowing” service can be a very effective way to engage your team . The following anecdote has been relayed
April 22, 2015
No Comments
Leadership
The Difference-Maker: Accountability
Over the 20 years that we’ve worked with both dysfunctional and highly functional teams, my colleagues and I have seen a key behavior surface as
March 10, 2015
No Comments